From Getting Results | The Book
Crossed-expectation is a common source of problems when it comes to results. Setting and correcting expectations with yourself and others is a key to effective results and for avoiding disappointment. If you keep failing to meet your own expectations, you can hurt your self-image, which in turn will impact your confidence. If you consistently miss expectations you set with other people, they’ll lose confidence in you, or they’ll be disappointed in your results.
The keys to managing expectations are setting realistic expectations and resetting expectations as needed. Crossed-expectations is a common pattern for frustration. In fact, just improving your ability to manage expectations can improve your own satisfaction as well as the satisfaction others have when working with you.
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